How do you respond to excuses? How do you inspire accountability? This episode answers the “How” by introducing the CLEAR Results Model, your guide to having a supportive and effective accountability conversation.
01:26 – Introduction to the CLEAR Results Model
02:25 – Step 1: Clarify the desired result
03:20 – Step 2: Learn what’s in the way
03:48 – Why you want to welcome excuses
05:13 – Step 3: Explore what’s possible
07:07 – The value of asking employees possibility thinking questions
08:06 – Step 4: Ask for the action step
10:00 – Step 5: Revisit
10:24 – Importance of revisiting to maintain accountability momentum
15:11 – Addressing “I don’t know” responses and nurturing critical thinking
17:25 – Possible employee responses and potential skill limitations
19:15 – The importance of realistic expectations and finding realistic solutions
20:13 – Real-world example: Restaurant Scenario
25:58 – Call for audience questions and feedback
26:26 – Closing remarks and contact information
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